How do I cancel an order?
All orders once placed are finalized and products are not able to edited or changed. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted. Once you have received your items, you may send them back for a refund as long as they are unopened and unused.
How do I contact customer service?
You can contact one of our Lash Experts at [email protected]，We will reply within 24 hours (except holidays)
I’m interested in distributing Cannes Lashes, who should I contact?
Click here for detailed wholesale policies. Or email [email protected] for product catalog and marketing services. Our business consultant will be pleased to help you.
I’m interested in being an affiliate with Cannes Lashes, who should I contact?
It is a great honor for Cannes Lashes to be loved by you. We are also willing to cooperate with all partners around the world who like eyelash business. Please send an email to [email protected]，and you will start a new and wonderful career journey.
What is the most 3D mink Cannes Lashes?
The most 3D cannes lashes is as true as our own lashes, Each hair is different and full of inspiration, You'll find different beauty from different angles and the lashes is changed with temprature. The most 3D mink Cannes Lashes style is Suitable for daily wear, let you have bright eyes every day.
What is the most Festival & Party Cannes Lashes?
The most Festival & Party Cannes Lashes style is longer and thicker. like 25mm mink lashes or double layer mink lashes which are Suitable for festival & party to wear, let you easil stunning and be the queen of attention on stage .
How do I apply my Cannes Lashes?
For information on how to apply, remove or care for your lashes check out our How To Tutorial page here.
Do Cannes Lashes come with glue?
Cannes Lashes do not come with lash adhesive. You can use any temporary lash adhesive to apply your lashes.
SHIPPING & RETURNS
My tracking number is not showing any information.
Tracking is emailed to you the moment your order ships. However, USPS does not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact one of our Lash Experts at [email protected].
Do you offer exchanges and returns?
All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at [email protected].
Do you ship internationally?
Yes, we ship to almost every country worldwide.
What language should my order be placed with?
All orders must be entered and processed in English.
Do you accept mail forwarding addresses?
Yes, we can add shipping to AE/SA/QA/UAE. Work best with PO Boxes. All
addresses and information should be in English.
Which currency are my orders processed in?
Cannes Lashes orders are processed in US Dollars. If you would like to convert your currency to US Dollars click here.
Customs and Duties information.
At this time, all customs and duties fees are the customer’s liability and will be charged to you upon receipt of your international shipment.
How much is shipping to my country?
The cost of shipping depends on the weight of your purchase and your final destination address. Once you enter your shipping address during checkout your shipping cost will appear in your cart before you finalize your purchase.
In case of refuse packages, the shipping fee will be charged to the payment form selected during checkout and will be subtracted from any refund.
For any delivery situation with your international order please contact your carrier with the tracking number provided.
All international packages returned to our facilities will be refunded. The shipping cost is not refundable.